Decorator Toronto, ON
140 Google reviews
George Zee
200 Queens Quay E #100, Toronto, ON M5A 4K9, Canada
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Update: The response below did not directly address any of the concerns we had raised in the review. Instead, it focused on non-issues such as the scope of work and timelines. What a disappointing response. Working with Rainbow Chan Weddings is what made us emotional during the wedding planning process. This was the sole reason why we wanted to downgrade Rainbow to month-of planning and eventually discontinue her services entirely, even though it meant forfeiting our deposit. When we ended the partnership, Rainbow did not seem interested in any feedback. She suddenly became enthusiastic and proactive only after the review was posted. She also offered a partial refund, describing it “as a gesture of goodwill,” although it was conditional on removing this review. This further reinforces our experience with Rainbow Chan Weddings as inauthentic, defensive, and unable to take any real accountability. -------- We hired Rainbow Chan Weddings for partial planning. During our initial consultation, Rainbow made a great first impression as she came across as knowledgeable and experienced. We expected a planner who would help us refine our vision and make the process stress-free. Rainbow assisted with venue searches, site visits, and quotes, but we soon realized she lacked active listening and flexibility. She often focused on one preference at a time, even though we emphasized that we were open-minded. She also limited her search strictly to our initial budget, even after we made it clear we were willing to expand it if the venue was right. Feedback was often met with defensiveness rather than understanding, which left us feeling unheard. We eventually reduced our contract to month-of planning, but communication only worsened. She did not reach out until several days into the month. Additionally, her tone felt impatient and unreceptive, which stood in stark contrast to all our other vendors who were attentive and supportive. When we insisted on a quick call, she told us to “book a meeting,” which felt dismissive and unhelpful. Ultimately, we decided to end the partnership before our wedding. Her lack of communication skills, flexibility, and customer service was causing more stress than relief. We were deeply disappointed, as we had hoped for a supportive and stress-free experience from a professional planner.
2 months ago
Alessia Disimino
Rainbow was amazing to work with. She is incredibly detailed, efficient, organized, and thinks of all the little details you would easily forget! We had Rainbow for month-of planning, but she helped prepare us with plenty of resources in the months leading up to the wedding. She was responsive and available for any questions any time they came up. She managed all correspondence with vendors leading up to the wedding and made updates to our timeline to make sure things were spaced out and properly timed. Our wedding day went incredibly smoothly and every detail was set out perfectly at both our wedding and reception. We highly recommend Rainbow and her team!
2 years ago
Jess T
Working with Rainbow as our month of coordinator was such a blessing for our big day. She's the reason why I was able to be a chill bride that everyone said I was. My sister used her for her wedding and recommended, whatever I spend on, it should be on a coordinator and she worked with Rainbow! To all my friends, I'd give the same advice, Rainbow is the way to go! She is detail oriented and super organized and was on top of it the month before and even earlier than that. She did all the communications between my vendors to ensure everyone knew where they needed to be the day of! She create the timelines and made sure everyone was on track. I just followed her schedule the day of with no other worries in my head. She was also my emcee for reception and she made it so fun for my family and friends and kept the energy up! For someone looking for someone that can speak both Cantonese and English, she is your gal!
3 months ago
Janice
We want to thank Rainbow and her team for helping with the month-of coordination of our wedding at Langdon Hall this past weekend. We also hired Rainbow to be our MC since many of our guests spoke Cantonese, and Rainbow could run the event in both English and Chinese. From the beginning of hire, Rainbow was overall responsive in answering all the questions that we had. I am a pretty organized person myself and did not need much help picking out my own vendors, so the month-of coordination package was perfect for us. I appreciated how Rainbow helped answer my questions throughout the process, came up with a detailed scheduled (and revised it multiple times to match my changes and needs) and connected all our vendors in the last two weeks before the wedding. Rainbow's attention to detail is impeccable. The day of the wedding, Rainbow and her assistant Amy, were key players in helping everything run smoothly. She kept us on schedule (and sometimes even ahead) and directed us clearly in where we needed to be. Overall, it was stress-free, and having a day-of coordinator really helped us to enjoy the day! Rainbow was an excellent MC and played such fun games during our reception. The flow of the reception was so amazing thanks to her! Thank you Rainbow and team :)
7 months ago
S B
Rainbow is like a ninja on the day of, taking care of all the important day-of duties that make your wedding run smoothly. One thing I will note to have been the biggest asset and of utmost importance: her roster of incredibly talented contacts. She really knows all the right people to make the aesthetic of your wedding ooze elegance and sophistication. Her experience in wedding flow, in ceremony logistics, and overall wedding planning was depicted in the special experience we as a couple and our guests experienced. I can surely say that our wedding was not only unique, it is a wedding that you cannot replicate. Thank you for everything Rainbow!
2 years ago