Disappointed with the service, but appreciate the resolution
I was truly disappointed with the DJ service provided, especially given how important the event was to me. That said, I do appreciate the action taken to resolve the issue and the refund offered. While it doesn’t bring back the lost moments, I am glad there was some accountability in the end.
Below is the experience that I had, but as the resolution was provided so I am updating my rating. This 3 star is for the action taken.
Extremely Disappointed with Urban Beats DJ – Poor Service & Unprofessional Communication
I never write bad reviews about anyone but I felt compelled to share my experience because this was for my son’s 18th birthday , a once-in-a-lifetime celebration — and sadly, Urban Beats DJ service completely ruined the vibe of the evening.
From start to finish, the service was far from what was promised or paid for.
• The DJ was unprofessional and completely lacked energy. He played full songs one after another without any mixing or reading the crowd, and we had to keep telling him to change tracks. There was no engagement with the guests at all.
• No lights or effects were included, even though they were supposed to be part of the package.
• The birthday entrance was a huge letdown — the DJ didn’t even play the birthday song upon my son’s entrance, even though it had been clearly requested in advance.
One major disappointment was the sparklers. We had specifically booked sparklers. But shockingly, a day before the event, when we followed up to confirm everything, we were told that sparklers were not even booked. This was a clear example of the lack of communication and coordination within their team. It was extremely unprofessional and caused us unnecessary last-minute stress.
After the event, I called Deep from Urban Beats to share my concerns. He listened and said he would get back to me by the end of the day. That never happened. Since then, I’ve called and texted multiple times, but he has stopped responding altogether. It’s disappointing to see a business behave this way, take the money, fail to deliver, and then ignore the client.
A refund can’t undo the disappointment or bring back the joy we were supposed to feel that night. The moment is gone .
Even my guests mentioned how off the DJ felt — many said it didn’t seem like the same quality as my previous events and wondered if a different DJ had been sent. It was my biggest mistake to hire Urban Beats. I would have stick to DJ that I always hire.
Overall, this experience was unprofessional, disorganized, and frustrating. I am still waiting for a response and refund for the services that were not delivered. Until then, I cannot recommend Urban Beats to anyone. If you’re booking them, double-check everything and get all promises in writing, because once the event is over, they may stop taking your calls too.
7 months ago
